Conflict is something most of us would rather not encounter. When we see others engaged in disagreement, our first impulse may be to just walk away. However, if you’re employed in a leadership role, it may be your responsibility to step in. Unresolved conflicts and heated arguments in the workplace are not conducive to a happy environment. To keep your workplace safe and positive, you must draw upon your conflict resolution skills. Here are five strategies to help you become a master at resolving workplace conflicts.
Common Causes of Conflict in the Workplace
What causes conflict in the workplace? According to the Harvard Business Review, most workplace conflicts can be attributed to four factors:
- Poor communication
- Unclear performance expectations
- Time management issues
- Cloudy definitions of employee roles
Whether these issues come from management or staff, they can create a confusing, toxic, or unfair work environment. These issues can cause dissatisfaction among employees and may lead to them looking for new positions. To avoid these problems, it’s essential to become a master at conflict resolution.
Key Conflict Resolution Skills
As a leader, resolving conflicts requires strong leadership skills and active listening. Here are some skills that can help you resolve conflicts effectively:
Effective Communication Techniques
Being an effective listener is crucial. Maintain eye contact, actively listen, and be respectful of your employees’ feelings. Your body language should show that you’re engaged and interested in their concerns.
Emotional Intelligence in Conflict Management
Having emotional intelligence is vital in conflict resolution. Put yourself in your employee’s shoes and avoid quick judgment calls or reacting to gossip. Be aware of DEIB (Diversity, Equity, Inclusion, and Belonging) language and be empathetic to create a positive work environment.
Problem-Solving and Decision-Making
Improve your problem-solving skills by identifying the root cause of the problem and asking the right questions. Involve your employees in finding suitable solutions together, creating a win-win scenario that increases employee morale.
Top 5 Conflict Management Strategies
To resolve workplace conflicts, employ these five strategies:
1. Address the Conflict
Ignoring the problem will not make it go away. Be proactive and address the conflict when you first suspect something is wrong. Ignoring conflicts can make employees feel bullied and unimportant.
2. Clarify the Issue Causing the Conflict
Find out what exactly is going on by checking reliable sources. Avoid relying on rumors and misinterpretations that can escalate the issue.
3. Bring the Involved Parties Together to Talk
Act as a mediator and bring the parties involved in the conflict together. Encourage open and positive communication, allowing them to talk through their issues and find healthy solutions.
4. Identify a Solution
Work towards finding a solution acceptable to everyone involved. Emphasize the importance of a win-win scenario and offer compromises or trade-offs to maintain a peaceful work environment.
5. Monitor and Follow Up
Follow up on the resolution to ensure everyone is abiding by the agreement. Address any issues promptly to prevent the conflict from recurring. In extreme cases, make difficult decisions, such as demotion or termination, to maintain harmony in the workplace.
Role of Emotional Intelligence in Conflict Resolution
Dealing with employees who provoke your emotions requires emotional regulation. Control your reactions, even if you feel resentment. Outwardly, appear calm and reasonable to resolve conflicts constructively.
Conflict Resolution in Leadership
As a workplace leader, it is your responsibility to handle conflicts professionally. Leading by example is crucial to gain your employees’ trust. Treat your team members how you want to be treated and provide training and development opportunities to ensure a positive work environment.
Leveraging Conflict Resolution Skills for Career Growth
Improving your conflict resolution skills can open doors for career growth. Consider earning an Online Master’s Degree in Leadership at Champlain College Online. The program offers flexibility and prepares you for challenging situations in the workplace.
Advance Your Conflict Resolution Skills Today
To learn more about the benefits of earning your online degree at Champlain College Online, Managementinvite you to reach out today for more information. Our experienced admission advisors will be happy to answer your questions regarding enrollment in our Online Master’s Degree in Leadership.
Since 1878, Champlain College has been helping students achieve their career goals. We pride ourselves on providing a positive and inclusive learning environment for students worldwide. Join our student body and take the next step towards career success. Find out more today!